Support Center

Setting up your account

Our platform caters to different user groups, each with a unique setup process

Applicants:

As an applicant, your client/student/employee will begin by navigating to the "Register" option on our homepage. After providing the name, email address, and a password, clicks "Submit" to create your account. Once created, they have access to the applicant dashboard, where can start the application process, track progress, and manage your documents.

Admins - Professionals:

If you're an immigration adviser or solicitor, you'll need to choose the "Professional" account type during signup. You'll be asked to enter professional information like licensure details, years of experience, and areas of expertise. Our team will review your details and, upon approval, you'll have access to the professional dashboard, where you can manage client interactions and track application statuses.

Advisers:

Advisers are added by their respective professional admin. As an adviser, you'll manage interactions with applicants assigned to you from your own dashboard.

Admins - Corporate Clients:

Corporate clients should select the "Corporate Client" option during signup. You'll provide details about your corporation, and once submitted, you'll have access to the corporate dashboard, where you can manage employee applications and communicate with professionals. You can also add staff members to your account, granting them access as needed.